Service 04 · Company Knowledge Assistants
Answers from your own knowledge.
We set up assistants that help your team find answers in your procedures, policies, and documents, with links back to the source.
What it is
Company Knowledge Assistants
Business knowledge lives in shared drives, manuals, inboxes, and people’s heads.
A knowledge assistant searches documents you’ve approved and answers questions in plain language, pointing to where the answer came from so staff can check it. You decide which sources it can use and who can use it.
What’s included
What you get.
- 01
Review and organization of source documents
- 02
Assistant setup on approved sources, with access limits
- 03
Answers that reference their source documents
- 04
Testing with real questions from your staff
- 05
A simple process for keeping sources current
Who it fits
A good fit when…
The same questions get asked again and again.
New hires learn mostly by shadowing.
Procedures exist but are hard to find.
Experienced staff are constantly interrupted.
A typical first project
Start with one useful task.
One knowledge area for one team. For example, front-office procedures.
Questions
Common questions.
What if it gives a wrong answer?
Answers point to their source so staff can check. We test with real questions, refine the setup, and configure the assistant to say when it doesn’t know.
Can we limit who sees what?
Yes. Sources can be limited by team or role where your tools support it.
Will our documents be used to train public AI models?
We choose tools and settings that keep business data out of model training wherever providers offer that option, and explain each provider’s terms before you decide.
Let’s get started
Your next chapter.
Working smarter with AI.
Bring the work that takes too much time.
Let’s explore what AI could do for your business.